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Shipping Info


Mermaid Capsule ships all orders from United Kingdom with Royal Mail at a flat rate per order. All orders are sent from London England, United Kingdom and are packed and dispatched within three business days of payment clearance, unless purchased as pre-order. All purchases made on weekends and public holidays will be processed on the following business day.

We offer FREE non tracked shipping Worldwide. For tracked shipping see list below. 

Once you have received a mermaid mail confirmation shipping email, it should be in your hands within another 3 -10 business days if you're in the UK/EU, and it can take up to 18 days internationally. It all depends on the speed of your local postman. 

If your order has a Pre-Order item in it, Your Order will be sent once ALL items are available to ship. 

All orders are sent via the standard mail service from our production team in the UK. Shipping info is as follows.

DomesticUK & Ireland 
 £4.50 = Royal Mail Standard Tracked 3-5 working days 
 Free = standard non-tracked shipping 3-5 working days
European Union
£8.00 = Royal Mail Standard Tracked Shipping 3- 10working days
Free =  Orders above £65 Royal Mail Standard Tracked Shipping 3-10working days
International -
£9.50 = International tracked shipping 7-18 working days 
Free = Orders above £65 International tracked shipping 7-18 working days 
Estimated delivery times are to be used as a guide only and commence from the date of dispatch. Some delays may be experienced due to public holidays, customs,  for remote areas, extreme weather conditions and issues with the local postal service, and this is out of our control.  Moreover, we do not hold responsibility for damaged, lost or stolen packages. 
All orders should be placed in ENGLISH with a contact number you can be reached at if there is any questions about shipping so there is no delays.

 As the recipient, you are liable for all import duties, customs and local taxes levied to the country you are shipping to; payment of these may be necessary to release you order from customs on arrival. Mermaid Capsule will not be held liable for any fees or taxes you may incur or if your product is seized by customs. We advise that you familarise yourself with any import duty,  customs and local sales taxes as well as it's rules and regulations for importing foreign goods and products applicable to the destination of your package. Please contact your local customs office for further information.